Shopify order management
Let customers cancel their own orders
Order Cancel Pro adds a self-service Cancel order button to the Shopify customer account — with the rules, refunds, restocking, and branding fully under your control.
What you get
Customer self-service cancellations
Customers cancel eligible orders from their account — no support ticket, no back-and-forth.
Cancellation reasons
Ask why an order is being cancelled and use the answers to cut future cancellations.
Fully customizable dialog
Match the cancellation dialog's wording, buttons, and colors to your storefront.
Automatic restocking
Cancelled quantities go straight back into your available inventory.
Customer notifications
Keep customers informed the moment their cancellation is processed.
Rules you control
Set the cancellation window, refund behavior, and which products can never be cancelled.
How it works
- 1
Install and activate
Add Order Cancel Pro from the Shopify App Store and start your free trial.
- 2
Set your rules
Choose the cancellation window, reasons, restocking, and notification settings.
- 3
Customers take it from here
A Cancel order button appears on the customer account order page automatically.